Tag Archives: AT&T

Class Action Lawsuits

I seem to be part of more and more class action lawsuits, all of which originate in typical consumer activity (eg Facebook, AT&T, Apple, Netflix, organic dairy).

The following are a selection of which I have records:

  • Gordon v. Apple Computer, Inc.
    http://www.rosenthalco.com/gordonvapple (defunct)

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Filed under Consumer, Zeitgeist

WWDC Apple ATT

AT&T’s 3G network *$%@ all over itself last night at the Moscone Center – proving that it can’t sustain a doubling (maybe even a quadrupling) the average urban iPhone density. Even on a good day I drop 30-40% of calls in downtown SF. I had to manually drop off the 3G network to get data services, send a text message, etc.

To quote Jon Stewart (who I have renewed appreciation for after his well-timed rant against Apple/AT&T):

I mean, if you wanna break down someone’s door, why don’t you start with AT&T, for God sakes? They make your amazing phone unusable as a phone!

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Filed under Consumer, Rant

Mobile Phone Hell

I have been part of my parent’s T-Mobile family plan since 2003. In February 2006, I sent my phone (a Motorola T721) to my mother, and purchased a Samsung SGH-D600 (on eBay, unlocked, with O2 firmware). Sadly, it’s beginning to show signs of aging and needs replacement. Meanwhile, my parents have upgraded their phones, extending our service contract(s) each time.

Today, I called T-Mobile (611) and spoke with a customer service representative about contract duration, termination fees, and pro-ration. He politely informed me of the following:

  • Each phone line on a family plan is its own contract
  • T-Mobile offers no pro-ration of termination fees
  • The early termination fee is $200 per line

Only 1 out of 3 family plan lines has an expired contract. The customer service rep did his dutiful sales work and mentioned how steeply he could discount a T-Mobile PDA phone, after admitting that he personally wants an iPhone.

I would like to switch to AT&T because they offer the iPhone, and I can save 22% on their voice plans through my corporate rate. So this afternoon I went to the local AT&T store and asked them how they could accommodate someone with the following desires:

  • 1 family plan
  • 3 lines
  • 1 iPhone
  • 1 data package for iPhone
  • Corporate discount on voice service
  • 2 free or cheap voice-only phones (for parents)

Unfortunately, they won’t discount the monthly plan further and can’t buy out my contract or discount the iPhone. Our family plan has probably netted out to $110 a month since June of 2003. That’s about $7,000. From that, one can deduct the cost of 2-3 very cheap voice-only phones for my parents. Keep in mind I’ve been using my own (unsupported) phone, despite the fact that the service rate is not discounted. They did not subsidize the cost of my phone – I acquired it on the free market.

It concerns me that AT&T does not value our business at $400 (a nominal 5.7% profit margin). I would be willing to pay for the $199 iPhone myself. But I’m sure as hell not going to pay $600 ($400 in early termination fees and $199 for the iPhone).

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Filed under Consumer, Rant